Delivery is scheduled to align with your event. Our standard window is typically within a few hours prior. For specific timing needs, expedited options are available.Please note that selecting a specific timeframe does not guarantee that your order will be delivered first. Please allow the full timeframe for your delivery to arrive.Details are confirmed post-order, dependent on your requirements and location.

Ensure the delivery site is accessible and clear. Provide any specific access details, such as location, entry points, or restrictions, in advance. Customers will also receive additional delivery preparation instructions via email prior to delivery.

Our primary service area is Washington D.C., Maryland, and Virginia. Extended delivery options are available to other states and regions. Please contact our team for more information.

Customers can track their delivery via the order status page, which is displayed immediately after checkout on the confirmation page. A link to this page is also included in their email confirmation, allowing them to revisit it at any time.

The safety of our team is paramount. Our delivery team actively monitors weather conditions and will provide updates via email and order status if delays are possible. If your delivery is scheduled during active inclement weather, our team will contact you directly to reschedule delivery for the next safest possible day.

Yes, we specialize in delivering to a variety of venues, including hotels, restaurants, event spaces, and private residences. We partner with many of your favorite destinations in DC and have direct contacts to coordinate your delivery. If you have a referral, just list your contact in the notes at checkout, and we will connect with them to ensure your order is delivered smoothly. Please provide us with the necessary details, such as venue contact information, delivery access instructions, and any specific delivery time windows, when placing your order. We will coordinate directly with the venue to ensure a seamless delivery.

We understand that plans can change. If you need to modify your delivery, please contact us as soon as possible. We will do our best to accommodate your request, though changes may be subject to availability and a modification fee, depending on the timing and extent of the change. Please contact our team for assistance.

Yes, we offer professional setup and installation services to ensure your balloon arrangements look their absolute best at your event. Setup starts at $75/hr and is based on your specific needs. Our team will carefully arrange and position the balloons according to your specifications or our agreed-upon design. This service is included with certain packages and is available as an add-on for others.

For deliveries to apartments or buildings with limited access (e.g., security desks, elevators, specific delivery entrances), please provide detailed instructions when placing your order. This will help our delivery team ensure a smooth and timely delivery. Additional fees may apply for deliveries requiring significant time or effort.

We recommend placing your order as far in advance as possible, especially for large or custom installations, to ensure availability and allow ample time for preparation. For standard deliveries within our primary service area, we recommend at least 2 days' notice. However, we will always do our best to accommodate last-minute requests, subject to availability.

We understand that you may not always be available to receive your delivery in person. We are happy to leave your order with a front desk, concierge, or venue team, but this must be confirmed with us ahead of time. Please note that we are not responsible for any damage to balloons that are not received directly by the customer. If you are sending a gift and the recipient is not home, our delivery team will attempt to secure the balloons. If we are unable to do so, the order will be returned to our warehouse to reschedule delivery at an additional charge or the order can be picked up at a later time. Our team will reach out to you directly to discuss.

To explore our signature selection of balloons and premium party products, please visit our website at BASHESDC.COM to view our product categories and select the perfect balloons for your occasion. Once you've made your selection, you can add the items to your cart and proceed to our secure checkout.

We accept a variety of convenient payment methods to make your purchase as smooth as possible, including:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• Apple Pay
• PayPal
• Shop Pay: For faster checkout, you can use Shop Pay, which securely saves your shipping and payment information for future purchases. Enjoy benefits like faster checkout, easy order tracking, and the option to pay in installments over time.

Customers can select tax exemption at checkout. Please share your tax-exempt certificates with our team via email at info@bashesdc.com. Please note that tax exemption cannot be applied retroactively to orders placed without exemption or prior notification.

We encourage customers to review all purchase details and discuss any questions with our team prior to checkout. We have live chat available, or you can give our team a call to review your order. Due to the nature of our customized balloons, we are unable to cancel some orders because customizations may begin processing immediately.

Given the sensitive nature of our products, we have a specific refund/return policy. If, for any reason, you are unsatisfied with the quality of your balloons upon delivery, please contact us immediately with photographic evidence of the issue. We will assess the situation and, if appropriate, offer a replacement or a partial credit. We do not accept returns of balloons.

We understand that plans can change. If you need to make adjustments to your order, please contact us as soon as possible. We'll do our best to accommodate your requests, but changes may be limited depending on the order's stage and may incur additional costs.

We do not have a minimum order requirement. Delivery fees start at $25, depending on the location. A minimum order may be required for same-day or last-minute requests.

Our cancellation policy varies depending on the specifics of your order and how far in advance you cancel. Generally, cancellations made 14 days before the event may be eligible for a partial refund. Cancellations made closer to the event date may not be refundable. Please contact us for details regarding your specific order.

If you need to postpone your event, please contact us as soon as possible. We will work with you to reschedule your order, subject to our availability. Postponements may be subject to a rescheduling fee, and any changes in pricing due to date changes or product availability will be communicated to you.

Absolutely! We specialize in creating custom balloon designs to perfectly match your event's theme, style, and color palette. Our talented design team will work closely with you to bring your vision to life, whether you have a specific idea in mind or need inspiration.

Corporate Events: Product launches, galas, conferences, holiday parties, and milestone celebrations. We understand the importance of aligning with brand aesthetics and creating a sophisticated atmosphere.

Brand Activations: Immersive installations, press events, and experiential marketing campaigns designed to generate buzz and create memorable brand experiences.

Social Events: Elegant dinner parties, cocktail receptions, milestone celebrations, and themed gatherings.

Intimate Celebrations: Birthday parties, anniversaries, and other personal celebrations where a touch of elevated design can make all the difference.

Weddings and Engagements: From grand installations to delicate accents, we create unforgettable balloon decor for ceremonies, receptions, and pre-wedding events.

We are committed to sustainability and offer several eco-friendly options. The latex balloons we use are biodegradable. We also encourage responsible disposal practices and can provide guidance on how to properly dispose of balloons after your event.

Our concierge service is designed to provide a truly hassle-free and luxurious experience. It includes:

• Personalized design consultation with one of our expert designers - in person or virtual
• Customized proposal with detailed visuals and pricing.
• Venue coordination and on-site setup.
• Delivery at a specific time
• Post-event breakdown and removal (if required).
• Priority booking and scheduling.
• Custom sourcing of specialty balloons or props.

Custom balloon order fees vary depending on the complexity of the design, the materials required, and the time involved in creating your unique arrangement. We provide a detailed quote after the initial consultation and design development.

We offer a high degree of customization to ensure your balloon arrangement is truly one-of-a-kind. Customization options include:

• Balloon colors, sizes, and shapes
• Custom balloon printing (logos, messages, images)
• Themed designs and installations
• Variety of Mylar/Foil balloon options
• Ribbon and other accent choices
• Integration of non-balloon elements (flowers, signage, props)

Our customer service hours are Monday through Friday, 10:00 AM to 5:00 PM, and Saturday and Sunday, 11:00 AM to 2:00 PM EST. Delivery hours are 24/7, based on confirmed orders that have been scheduled.

You can contact our team at 202-838-3137 or via email at info@bashesdc.com.

We are committed to protecting your privacy and ensuring the confidentiality of your personal information. Our comprehensive privacy policy outlines how we collect, use, and safeguard your data. You can review our full Privacy Policy which is liked in the bottom menu.

We use high-quality balloons and take every precaution to ensure your arrangements are stable. However, balloons are delicate, and some popping or movement may be unavoidable. For outdoor events, we recommend having a backup plan in case of severe weather including extreme heat. We are unable to refund or replace balloons damaged by severe weather conditions. Customers should be prepared to tightly secure balloon bundles outdoors. Please request sandbags or at least 6 balloon weights per cluster.

We specialize in bespoke balloon arrangements, designed to match your specific event and style. Our creations range from elegant balloon bouquets to large-scale installations, arches, and backdrops.

We create balloon arrangements for all types of events, including weddings, birthday parties, corporate events, baby showers, graduations, and more. If you have a special occasion, we can create the perfect balloon décor.

Yes, we offer standard delivery to all locations in DC, Maryland and Virginia. Delivery service is also available to other USA locations by request. Delivery fees apply depending on the location.

Yes, we can provide full-service setup at your event venue. Set up service starts at $75 per hour.

The lifespan of our balloon arrangements varies depending on factors like temperature, humidity, and whether they are indoors or outdoors. Generally, our arrangements can l36+ hours with proper care. We use high-quality balloons and techniques to maximize their longevity.

Yes, in addition to our bespoke balloon arrangements, we also offer a variety of party supplies, including sparklers, birthday candles, birthday and greeting cards, tableware, and other party decor. We have exciting new things on the horizon!

The best way to order custom balloons is to submit an inquiry online here.

We recommend placing your order as soon as possible, or at least 1 week in advance of your event, especially for large or custom installations. However, we'll do our best to accommodate last-minute requests, depending on our availability.

We encourage customers to explore our website for options that best suit their needs and reach out for live assistance while they shop to get more information. Our team will provide a quote if necessary or assist with getting an online cart started for customers who need assistance.

We encourage customers to explore our website for our offerings. If a custom quote is needed, please submit an inquiry online with the necessary information, and our team will get started. To provide an accurate quote, we'll need information such as:

• The date and location of your event
• The type of event
• The desired style and size of the arrangement
• Your color preferences
• Any specific requests or ideas you have

You can find inspiration on our Instagram feed, where we showcase our latest creations. You can also share any inspiration images you have, and we'll use them as a starting point for your custom design.

Yes, we can precisely match balloon colors to your event's theme, color scheme, or company branding.

We stay up-to-date with the latest trends in balloon décor, including organic balloon garlands, floral-inspired arrangements, and personalized balloon installations. We can incorporate these trends into your custom design.

Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.

Outdoor Conditions: We can provide balloon arrangements for outdoor events, but their longevity and appearance can be affected by weather conditions such as high winds, extreme temperatures, and direct sunlight. We are not responsible for damage caused by weather.

Venue Restrictions: Some venues may have restrictions on what decorations can be used or how they can be installed. It is the client's responsibility to check with the venue and inform us of any limitations.

Complex Designs: Highly complex designs or last-minute changes may be subject to additional fees or may not be possible, depending on the complexity and time frame.

Delivery Area: Our standard delivery area is all DC, Northern Virginia and Maryland locations. Deliveries outside this area may be possible for an additional fee and with sufficient notice.

Balloon Availability: While we maintain a large inventory, specific balloon colors, sizes, or styles may be subject to availability. We will communicate any potential substitutions to you in advance for orders placed 3 days or more before delivery.

Time Constraints: Setup and takedown times need to be within reasonable timeframes and within our operating hours. Additional fees may apply for setups or takedowns outside of these hours, and we may not be able to accommodate all requests.