I. Our Quality Commitment

At BASHES, we operate as a premier design studio and logistics center. Every BASHES Signature design and retail order undergoes a rigorous multi-point quality inspection at our Warehouse prior to release. Our mission is to ensure every product meets our hallmark "BASHES Standard" of excellence before it enters your celebration.

II. Return & Refund Standards

To support the specialized nature of our inventory, our return standards are defined by the product type:

• BASHES Signature & Custom Installations: Due to the delicate and perishable nature of helium-filled designs and the labor involved in bespoke curation, all inflated balloons and custom installations are Final Sale and ineligible for return or refund.
• Retail Products & Supplies: Unopened, non-customized party products in their original, premium packaging may be returned within 14 days of receipt.
• Refund Processing: Approved retail refunds are issued to the original payment method within 10–14 business days, depending on your financial institution’s processing times.

III. Transport & Damage Responsibility

We take full responsibility for the integrity of your order during BASHES-managed transit. If an item is damaged during transport by our team, we will issue a studio credit for the full value of the product, excluding the cost of helium.

• Reporting: Damage claims must be reported to our administrative team with photographic documentation within 24 hours of delivery.
• Transfer of Liability: Once an order is collected via client pickup from our Warehouse or delivery is completed by our driver, BASHES is no longer liable for the product’s lifespan, handling, or environmental exposure.

IV. Cancellations & Studio Credits

To protect our production schedule and the sourcing of specialized materials, we utilize a Studio Credit system for all event cancellations:

• Orders canceled at least seven (7) days prior to the event date will receive a 100% Studio Credit, valid for one (1) year from the date of issuance.
• Cancellations made within seven (7) days of the event date are ineligible for full credit or refund, as materials have been reserved and production windows finalized.

V. Failed Deliveries & Abandoned Orders

• Site Access: It is the client’s responsibility to provide a verified address and remain reachable during the delivery window. If a delivery fails due to lack of access or communication, the order will return to our warehouse and incur a redelivery fee.
• Perishable Forfeiture: Helium is a time-sensitive commodity. Orders not collected or successfully delivered by the close of business on the scheduled date are forfeited without credit or refund.

VI. Order Support

Should you have questions regarding the BASHES standard or your specific order logistics, our team is available to assist you.

• BASHES Live Chat: For immediate assistance during studio hours, please select the Chat button at the bottom of your screen to speak with a team member.
• Inquiry: info@bashesdc.com
• Contact Number: 202-838-3137
• Studio Hours: Monday – Friday | 10:00 AM – 5:00 PM EST