Track your order.
Enter the email and order number from your confirmation email.
Sign in to see all of your orders and browse every stage, including carrier tracking for shipped pieces.
Can't find your order? Use the View your order link in your order confirmation email, or reach our Concierge team below.
Good to Know.
What to expect between now and arrival.
The No Fly Zone.
Changes and cancellations are open until your order reaches Your Order: Locked In., the moment it's packed and ready for production. From then on, the No Fly Zone is active.
Special circumstances? Reach our team directly.
If You're Not Home.
Most arrivals are arranged in advance. If we can't reach you, we'll call or text and secure your balloons.
In the rare case they can't be left securely, your order returns to the Studio and we'll email you to arrange a new delivery time and fee, aiming for the next nearby delivery.
Concierge Support.
Questions about your order? Our team is here to help.
202.838.3137
contact@bashespartycompany.com
Monday through Friday, 10am to 4pm