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Balloon Delivery FAQs

Your quick guide to BASHES frequently asked questions.

Top Questions 

Get answers to our customers most popular questions!

 

Can I pick up my order?

Absolutely NO PICK UP - Your premium quality order can be extra delicate. Let the pros handle transport.

 

Do you offer same day delivery? 

Yes, we offer same day delivery based on daily availability. To get started with a same day order please choose your products online and schedule your same day delivery at checkout. If you need assistance from a team member please submit a same day delivery request here.

 

What's the price for your balloons? Do you have a price list? 

No two orders are alike at BASHES and pricing will be unique to your order. You can preview pricing online for most products or submit an inquiry for a custom order. After our team receives your inquiry we will provide you a custom quote via email.

 

When should I submit my inquiry? 

ASAP! PEEPS LOVE BASHES AND POPULAR DATES/TIMES BOOK FAST!

 

What products do you have?

We stock over 10,000+ products. Feel free to take a look at a few popular choices here. Need something special? Let us know we special design and custom print for all occasions and themes.

 

How do I pay for my order? 

All the magic happens online! We accept all major credit cards. If you have a BASHES online account you can even save a card for speedy checkout on your next purchase!

 

How do I place an order?

You can preview products online and add your favorite selections to your cart. Once you are ready to checkout you can select your preferred delivery date and time. After you select your delivery date and time you will proceed to payment page to finalize checkout.

BASHES Balloon Delivery 101

 

At BASHES we've had the pleasure of providing 'front door delivery service' to businesses, brands and birthdays to thousands all around our 3 delivery cities. Our full delivery service is currently offered in Washington D.C. and Las Vegas with limited delivery service in Los Angeles. We look forward to delivering balloons to your next special occasion and continuing to guarantee our high quality hassle free balloon delivery!

 

  • Schedule a delivery online 24/7.

  • Additional delivery charges apply for Peak Delivery Times , delivery times outside of business hours and orders with large or extra large size delivery loads.

  • Delivery rates are based on distance from BASHES warehouse location and size of your order.  

  • We deliver to ALL LOCATIONS; office, residential, venues, parks, rooftops, hotels, restaurants etc. (some restaurants and venues do not allow helium filled balloons in main dining areas)

  • Set up is NOT included with basic delivery.

  • In the event of inclement weather or extended delays a BASHES team member will reach out to you via email or phone number provided to discuss your day of delivery options.

 

Same Day Delivery

 

We are happy to work with you for a same day or last minute delivery order. We are prepared to accommodate most orders with very little notice but stock will vary based on daily demand for certain products. Please advise that some products may not be available for your same day order.

 

In order to confirm your balloon order quickly it is important to respond to any questions our team may have as soon as possible. Inflation will not begin on any same day orders until payment has processed and order is confirmed.  

 

SAME DAY BALLOON DELIVERY IS CURRENTLY AVAILABLE IN WASHINGTON D.C. ONLY.

$60 Rush Processing Fee.

 

Installation Set up

 

Balloon set up is NOT included with basic delivery.

 

BASHES Balloon delivery service is a front door drop off service.

 

Balloon set up is available starting at $85 per hour. Price will vary for set up based on the number of hours needed to complete the set up, general labor and delivery time.

 

Our team delivers to hundreds of customers weekly and our delivery schedule may not allow for set up assistance for your order.

 

Please discuss set up with a team member before booking your delivery.

 

Balloon Float Times

 

Float times will vary for all orders based on room temperature where the balloons are stored, exposure to outdoor elements and handling prior to use.

 

Latex balloons float for an estimated 8-10 hours. Add a balloon treatment and extend your float time by an additional 12 hours.

Foil/Mylar balloons float for an estimated 40-72 hours.

 

Balloon treatments cannot be added to foil balloons.

 

Your order is inflated between 2-6 hours prior to your delivery time in optimal temperatures to give your balloons the best float time.

 

DO NOT SCHEDULE A BALLOON DELIVERY OVER 12 HOURS BEFORE USE. This is too far in advance! If you need balloons in advance please discuss product options with a team member to ensure a good float time.

 

Damaged Products

 

While BASHES balloons are premium quality some products are very VERY delicate. It's a rare thing, but damages do happen and our team understands. If a balloon is damaged during delivery our team will document the damaged item(s) and submit this information to our office.

 

Replacement balloons are not available during deliveries. Our team will issue an OOPS credit for the damaged product and add this to your account for a future order.

 

If a balloon pops or is damaged once your order has been delivered you have up to 15 minutes to report damages to our team. Please share a photo of the damages with our team and an OOPS credit will be added to your account.

 

Delivery Policies 

 

BASHES balloon delivery service is a 'front door drop off' service. If your event or delivery location is on a floor other than ground level please make note of that information in your initial delivery inquiry. Residential apartment/condo deliveries and hotel deliveries will be left with the front desk/concierge if customer is not available to meet in the lobby.

 

BASHES will not refund or replace balloons that are damaged by guests at the delivery location during delivery or set up process.

 

Balloon deliveries must be cancelled no later than two weeks in advance to receive a partial refund or full store credit for future use. Written notice is required to cancel an order. Credits expire after 2 years.

 

Refunds are honored for balloons damaged prior to your delivery ONLY. Once your delivery is complete, you have up to 15 minutes to report damaged balloons to our team (photos are required). Approval can take 7 to 10 business days. After this time the order is final and non-refundable. INFLATION CHARGES ARE NON REFUNDABLE.

REFUNDS ARE FOR APPROVED DAMAGED PRODUCTS ONLY.

 

BASHES delivery team members DO NOT carry extra balloons, equipment or materials to help you set up or secure your balloons. Please request set up for your order before booking your delivery.

 

Delivery Attempts

 

In the event that you book a delivery and you or the intended recipient are not available for your confirmed delivery time our team will contact you on the number provided to discuss your options. With your permission we will leave the balloons at the location unattended but you waive your right to refund eligibility if any damages occur. If the delivery location does not offer an area to leave the balloons our team will make a second delivery attempt (based on availability).

 

After these attempts a new delivery will require a new delivery fee and or completely new order.  

 

If you have scheduled a delivery with set up our team will allow a 15 minute grace period for you to arrive. After 15 minutes your set up will be cancelled and the set up is non-refundable.

 

Premium Delivery Locations - NO DELIVER LIST 

 

The following delivery locations require a premium delivery fee due to the layout of the delivery location and extensive time committment to deliver your order:

 

The Wharf (all locations)

 

National Harbor (off shore boat deliveries)

 

Georgetown (M Street and Wisconsin Avenue locations)

 

NO DELIVER LIST - In order to fulfil our committment to our customers for a friendly and safe delivery service we will no longer deliver the the following locations. The delivery experience to these locations has been deemed unsafe for our team members and we are not able to complete a delivery unless the client is onsite and able to receive the delivery order from a main meeting point.

 

The Willard DC (Hotel or Restaurant - including event spaces)

 


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